Privacy Policy

1. Information We Collect

EMskillz, LLC ("we," "us," "our"), provider of InstructPoint services, collects the following information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details and billing information (processed securely through Stripe)
• Class Information: Booking details, class attendance, certification records
• Communication Data: Messages sent through our platform, SMS communications (with your consent)
• Usage Data: IP address, browser type, device information, and pages visited

2. How We Use Your Information

We use your information to:

• Process session bookings and payments
• Send booking confirmations, reminders, and updates
• Provide customer support and respond to inquiries
• Improve our platform and services
• Send marketing communications (only with your consent)
• Comply with legal obligations and prevent fraud
• Maintain educational records and certifications where applicable

3. SMS/Text Messaging

When you provide your mobile phone number and consent to receive text messages from InstructPoint:

• You agree to receive text messages related to your session bookings, confirmations, reminders, and account security
• Message frequency varies based on your bookings and account activity (typically 3-5 messages per booking)
• Standard message and data rates may apply
• You can opt-out at any time by replying STOP to any message
• Reply HELP for assistance or contact support@instructpoint.com
• Your opt-in consent is specific to InstructPoint and will not be shared with third parties for their marketing purposes

We use Twilio as our SMS service provider. By opting in, you agree to receive text messages from InstructPoint (a service of EMskillz, LLC). Message and data rates may apply.

4. Information Sharing

We share your information only in the following circumstances:

• With Instructors: We share your contact and booking information with the instructor for your scheduled class
• Payment Processors: Stripe processes payments on our behalf
• SMS Service Provider: Twilio sends text messages on our behalf
• Accrediting Organizations: We may share certification records as required by accrediting bodies (e.g., AHA, ARC)
• Legal Compliance: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Opt-out of SMS messages by replying STOP
• Request a copy of your data
• Lodge a complaint with a data protection authority

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Certification records may be retained longer as required by accrediting organizations.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us: